Exceptional Exterior Refresh
It was a privilege to be chosen for this project! When our client headed out on an overseas adventure, they decided to rent out the beloved first home that they purchased in the early 2000s rather than sell it. Last year, they decided it was time to freshen up the exterior with a repaint—and engaged Wall Treats for the task.
The Wall Treats difference
The client chose our team to carry out the painting on their home because they wanted the assurance that we can provide: that they would be kept in the loop, that the project would be well scheduled and organised, and that the end result would be top quality.
How do we do that?
Our secret weapon is a dedicated Project and Operations manager who makes sure that:
everything runs smoothly,
the project sticks as close to schedule as is possible, and
to keep you, the client, updated and abreast of all progress.
Our project manager is not part of the painting team on the ground; they can objectively measure and track progress as well as monitor the quality of the workmanship.
Happy clients
We asked our clients a key question once the work was finished: were there any differences between their experiences with us before we secured their contract and whilst the work was being carried out?
They said that they found “no difference at all. Communication was always very good, and commitments were always met or discussed.”
Did we mention that the long-term tenants were still in place while the work was being carried out? This required careful consideration, as we are aware of the value of good tenants to our clients and want to do all we can to help them protect this important relationship.
The clients said: “Having someone coordinate the work and facilitate between us and the tenants, and the painters, seemed a good way of managing this… we and our tenants never felt like we didn't know what was going on, and the tenants knew they had a way to raise any issues either directly or indirectly that would be addressed.”
The client also received some glowing feedback from their tenants: "One of the most respectful workmen we have come across.”
Enduring quality
With work on this project completed almost a year ago, we got back to our clients to ask a few more questions about how the results are standing the test of time. The real test of a quality finish is how it lasts, and these clients have been more than happy so far.
“I would assume the paint finishes will last as long, if not longer, than would normally be expected. If there were to be a problem, we have full confidence that you would front up… Anyone who is looking to engage Wall Treats’ services should meet with you to discuss their requirements, they will be impressed with your knowledge and approach, and won't be disappointed with the outcome.”
Our clients understand that for a good result, we need to do things the right way—and that the cheapest option rarely gives the best outcome. Even with our exceptional level of service and enduring quality finishes, Wall Treats is price competitive.
Need painters who get the job done on time, smoothly, discreetly, and to high standards? Talk to the Wall Treats team today!